Terms & Conditions

Last Updated: August 2026

Welcome to La Rosa Colours. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our website.

2. Products

La Rosa Colours supplies premium decorative paints, limewash finishes, and related products.

While every effort is made to ensure product descriptions, colours, and images accurately represent our products, actual colours and finishes may vary due to:

  • Screen settings

  • Lighting conditions

  • Surface preparation

  • Application technique

  • Natural variations in mineral pigments

We recommend purchasing sample pots before ordering larger quantities.

3. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices are subject to change without notice. The price applicable to your purchase is the one displayed at the time your order is confirmed.

Unless otherwise stated, prices include GST where applicable.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Decline any order

  • Cancel orders due to pricing or technical errors

  • Limit quantities purchased

  • Refuse orders suspected of fraudulent activity

If your order cannot be fulfilled, we will contact you promptly.

5. Payment

Payment must be received in full before your order is processed and dispatched.

We accept secure online payment methods available through our website.

6. Shipping & Delivery

Estimated delivery times are provided as a guide only.

Delivery delays may occur due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Regional locations

  • Events beyond our reasonable control

Risk in the products passes to you upon delivery.

7. Returns & Refunds

Please inspect your order upon delivery.

If products arrive damaged or incorrect, notify us within 7 days.

Due to the nature of tinted and custom-coloured paint products, we generally cannot accept returns for:

  • Change of mind

  • Incorrect colour selection

  • Incorrect quantity ordered

Refunds or replacements may be offered where required under Australian Consumer Law.

8. Product Application

Our products should be applied according to the application instructions provided.

La Rosa Colours is not responsible for issues arising from:

  • Improper surface preparation

  • Incorrect application techniques

  • Use of incompatible primers or sealers

  • Environmental conditions during application

  • Failure to follow product instructions

Professional application is recommended for best results.

9. Samples

Colour samples are intended as a guide only.

Final colour appearance may vary depending on:

  • Wall texture

  • Lighting

  • Number of coats

  • Application method

  • Surrounding finishes

Always test a sample before completing your project.

10. Intellectual Property

All website content, including:

  • Text

  • Images

  • Logos

  • Graphics

  • Product names

  • Designs

  • Branding

is the property of La Rosa Colours and may not be copied, reproduced, distributed, or used without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access

  • Interfere with website security

  • Upload malicious software

  • Copy website content without permission

12. Limitation of Liability

To the fullest extent permitted by law, La Rosa Colours shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our products

  • Website access

  • Delayed deliveries

  • Product availability

  • Colour variations

  • Application outcomes

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

14. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

We only collect information necessary to process orders, provide customer support, and improve our services.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes become effective immediately upon publication on this website.

16. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising from the use of this website or our products shall be subject to the jurisdiction of the Australian courts.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our website or our customer service team.

La Rosa Colours

Premium Decorative Paints & Natural Finishes

Australia